I PLACED AN ORDER BUT NEVER RECEIVED A CONFIRMATION E-MAIL

If you do not receive an email from Fashion Sweetheart within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, log into your Fashion Sweetheart account and select the “My Orders” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact our Customer Care through e-mail;support@fashionsweetheart.com

I PLACED AN ORDER BUT HAVENT SEEN ANY REACTION FROM FASHION SWEETHEART,WHAT THE HELL IS GOING ON?

Depending on the shipping method selected, most orders leave our Distribution Center within a range of 3-7 Business days depending on the warehouse its shipping from and the product.(Some products are ordered alot and usually a lot more time is needed to fulfill the high volume orders)

Please refer to our full shipping policy for shipping times and shipping details. Note: In-transit times are separate from processing times and are subject to change during the holiday season.

In some cases, we may run out of popular items while processing your order. When this happens, our hottest items typically restock within 3 business days. Rather than canceling your order, it will be held until the item is back in stock and your order is fulfilled! If this happens to you, our Customer Care Team will send you an email notifying you of the delay.

For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment (minus any applicable discount codes used on the order), allowing us to process and ship the rest of your order as quickly as possible!

Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

WHY DO SOME PRODUCTS HAVE THE SHIP FROM /ORDER FROM VARIOUS WAREHOUSES BUTTON?

At Fashion sweetheart, we have various warehouses in various regions to improve the logistics and make sure to get the products faster to our dear customers worldwide in the shortest period of time possible.

We do recommend that if the product is in stock in various warehouses you choose the one closes to you, for example, Canada might want to order your product from the American warehouse, one in Europe can choose the warehouse in Spain or Russia for better convenience, In Asia, you can choose the Hong Kong Warehouse

IN AMERICA, AND ORDERED FROM THE AMERICAN WAREHOUSE BUT THERE WAS STILL A SLIGHT DELAY?

In such scenarios, the product at the moment may have run out of stock from the American warehouse and is only available in a warehouse that is a little further. In this case, we shall be sure to identify via e-mail.

CAN I USE VISA OR MASTERCARD TO CHECKOUT?

Yes you can use both to pay through the PayPal express checkout even when you do not have a PayPal account